SERVICE PROCESS

Project ordering in detail

Step One: Understanding the needs thoroughly
Before the engineering order production delivery project starts, full communication with the customer is required.
Understand the needs and requirements of customers' engineering projects. This includes engineering drawings, layout, design requirements, and product specifications, quantity, delivery time, quality standards, etc.
At the same time, it is also necessary to understand the industry background, competitors, market needs, etc. of the customer in order to
to better provide customers with customized solutions.

Step 2: Drafting and confirming the order
Based on customer needs and requirements, we provide one stop solutions from design to production that meet customer needs.
During the design process, it is necessary to consider the function, performance, appearance, etc. of the product and conduct full discussions with the customer.
Communicate and confirm to ensure that the solution meets customer expectations.

Step 3: Production
Once the design is confirmed by the customer and the contract deposit is received, The company can then enter the production and manufacturing stage. at this stage
During this period, detailed production plans need to be developed to ensure that products can be delivered on time. At the same time, it is necessary to purchase
and allocate necessary raw materials and human resources, organize the production process, and conduct product assembly, processing,
Debugging and other operations.



Step 4: Quality Inspection
 During the manufacturing process, strict quality inspection is required to ensure that the product meets the customer's specifications.
Quality standards and requirements. Quality inspection includes inspection of raw materials, monitoring of production processes, sampling inspection of finished products, etc.



Step Five: Product Delivery
After the production of the product is completed, the product will be transported and delivered to the customer according to the time agreed in the contract. During the delivery process, the products need to be professionally packaged, shipped, and transported to ensure that the products are not damaged during transportation. At the same time, it is necessary to conduct final communication and confirmation with customers, arrange delivery details and precautions, and ensure that order products are delivered smoothly according to quality and quantity.

Step 6: After-sales service
After the product is delivered, the service content will be provided according to the requirements of the contract terms. (If there is any provision including installation and commissioning training, etc.), it must be completed on time and the corresponding problems that arise must be solved. At the same time, it is also necessary to track customer usage, promptly resolve related abnormal problems, and provide satisfactory after-sales service.
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